Making a Compliment or a Complaint

We hope your rehabilitation journey is a positive one and that you experience excellent care from beginning to end. We welcome your comments and feedback to help us continue to develop our service. 

Please contact the relevant patient experience team according to where you have received your care, the details of each team are listed below.

Location: Lipton Ward, Complex Rehabilitation Unit, Liverpool & Sefton Community Team

Address: Patient Experience Team, Sid Watkins Building, The Walton Centre NHS Foundation Trust, Lower Lane, Fazakerley, Liverpool, L9 7LJ

e-mail: PatientExperienceTeam@thewaltoncentre.nhs.uk

telephone: 0151 556 3090/3091

Trust Website: www.thewaltoncentre.nhs.uk

 

Location: Seddon Suite, St Helens Hospital

Address: PALS office, Level 1, Whiston Hospital, Warrington Road, Whiston, L35 5DR

e-mail: pals@sthk.nhs.uk

telephone: 0151 430 1376

Trust Website: www.sthk.nhs.uk

 

Location: Ward 5 Phoenix Centre, Broadgreen Hospital

Address: PALS Office, Royal Liverpool University Hospital, Prescot Street, Liverpool, L7 8XP

e-mail: visit www.rlbuht.nhs.uk/contact-us/complaints-and-concerns

telephone: 0151 706 4903 / 4909

Trust Website: www.rlbuht.nhs.uk

 

Location: Clatterbridge Rehabilitation Unit, Clatterbrige Hospital

Address: The Chief Executive, Wirral Univeristy Teaching Hospital NHS Foundation Trust, Arrowe Park Road, Upton, Wirral, CH49 5PE

e-mail: wih-tr.patientrelations@nhs.net

telephone: 0800 432 0251

Trust Website: www.wuth.nhs.uk

 

Location: Bridgewater Community Healthcare NHS Foundation Trust

Address: Patient Services, Bridgewater Community Healthcare, 17 Beecham Court, Wigan WN3 6PR

e-mail: patient.services@bridgewater.nhs.uk

telephone: 0800 587 0562

Trust Website: www.bridgewater.nhs.uk

 

Location: Merseycare NHS Foundation Trust

Address: Merseycare NHS Foundation Trust, V7 Building, Kings Business Park, Prescot, L34 1PJ

e-mail: PALS@merseycare.nhs.uk

Telephone: 0800 328 2941 or 0151 471 2377

Trust Website: www.merseycare.nhs.uk

 

Location: Oak Vale Gardens

Address: Oak Vale Gardens, 1c The Green, Liverpool, L7 8XP

e-mail: complaints@priorygroup.com

telephone: 01325 331266 Ext 5773 or 5767

Website: www.Priorygroup.com